Last updated: 11 August 2026
ARTICLE 1 – PURPOSE OF THESE TERMS AND CONDITIONS
These General Terms and Conditions of Sale (hereinafter the “Terms and Conditions”) define the conditions applicable to the sale of products by Soclabrick® to its customers through the soclabrick.fr website or, where applicable, following a request made by email or messaging service.
Any order placed implies the customer’s full and unconditional acceptance of these Terms and Conditions.
Where the customer is acting as a consumer, the customer declares that they have the legal capacity to enter into a contract.
Soclabrick® reserves the right to amend these Terms and Conditions at any time. The Terms and Conditions applicable to an order are those in force on the date the contract is concluded.
ARTICLE 2 – PRODUCT CHARACTERISTICS
LEGO® products are products of The LEGO Group. LEGO® is a registered trademark of The LEGO Group, which does not sponsor, authorise or endorse this website. Soclabrick® has no partnership or affiliation with the LEGO® brand.
Soclabrick® display stands are original, handcrafted designs manufactured in France by Soclabrick®. Each stand is created from computer-generated drawings belonging to Soclabrick®, without any direct affiliation with or approval by The LEGO Group.
Transparent stands are made from polymethyl methacrylate (PMMA), a material also known under brand names such as Altuglas® or Plexiglas®, with a thickness of 3, 5 or 8 mm. They are cut using a CO₂ laser machine and, for certain models, assembled by bonding with a specific solvent.
Metal stands are made from 2 mm steel with a smooth matt RAL 9016 powder-coated finish.
ARTICLE 3 – WARNINGS AND PRECAUTIONS FOR USE
Due to the possible presence of small parts that could be swallowed, Soclabrick® products are not suitable for children under 7 years of age.
The stands must not be subjected to twisting or abnormal mechanical stress. Excessive force may cause bonded parts to separate or the material to break, potentially creating sharp edges.
In the event of a bonded joint coming apart, the recommended procedure is provided in the FAQ section of the website. If the PMMA breaks, the product must no longer be used.
Soclabrick® shall not be held liable for damage resulting from improper use, a fall, an impact or failure to comply with these precautions, without prejudice to any applicable statutory warranties.
Transparent wall mounts must be screwed in manually and without excessive tightening. The use of a powered screwdriver or excessive tightening may cause the PMMA to crack.
On certain stands featuring interlocking parts, a small amount of play may be noticeable after assembly. This may result, in particular, from tolerances in the thickness of the material. Soclabrick® checks the fit of components during manufacture to ensure the best possible adjustment. This slight movement may disappear once the item to be displayed is placed on the stand.
ARTICLE 4 – ORDERS
The customer selects the products they wish to order from the products offered in the catalogue or submits a specific request to Soclabrick®, in particular by email or messaging service.
For specific requests or custom-made products, Soclabrick® provides the customer with a commercial proposal specifying, in particular, the products concerned, their price and any applicable delivery charges.
Before making payment, the customer must check the characteristics of the products, quantities, total price and, where applicable, any specific requirements requested.
The order becomes firm and binding once the customer has accepted the order or quotation and payment has been received, unless otherwise expressly indicated to the customer.
Payment for the order constitutes acceptance of these Terms and Conditions.
Soclabrick® reserves the right to refuse or cancel an order for legitimate reasons, including product unavailability, an obvious pricing error, a technically unfeasible request, a dispute relating to a previous order or suspected fraud.
Any modification requested after confirmation of the order is subject to the prior approval of Soclabrick®. For personalised or custom-made products where production has already begun, Soclabrick® may refuse any modification that is no longer technically feasible.
4.1 – Payment by bank transfer
When paying by bank transfer, the customer must carefully check the bank details (IBAN) provided by Soclabrick® before making the transfer.
Soclabrick® shall not be held liable for a bank transfer made by the customer to an incorrect bank account where the error results exclusively from incorrect data entry by the customer or from the customer using bank details other than those actually provided by Soclabrick®.
If there is any doubt regarding the bank details received, particularly in the event of an unusual request to change the IBAN, the customer is advised to contact Soclabrick® before making any payment in order to verify their authenticity.
ARTICLE 5 – PRICING
Prices are stated in euros (€).
As Soclabrick® benefits from the VAT exemption scheme provided for under Article 293 B of the French General Tax Code (Code général des impôts), VAT is not applicable.
Any delivery charges are communicated to the customer before final confirmation of the order.
Soclabrick® reserves the right to change its prices at any time. Products are, however, invoiced on the basis of the price accepted by the customer at the time of the order.
ARTICLE 6 – DELIVERY
Products may be delivered in France and Belgium. Due in particular to applicable customs and regulatory requirements, Soclabrick® does not currently offer direct delivery to other countries.
Delivery charges depend in particular on the destination, weight and selected shipping method. These charges are communicated to the customer before final confirmation of the order.
Available delivery methods may include delivery to a collection point or home delivery by carriers offered by Soclabrick®.
Where the customer is a consumer, and unless otherwise agreed between the parties, Soclabrick® shall deliver the goods within the timeframe communicated to the customer when the order is placed, in accordance with the provisions of the French Consumer Code (Code de la consommation).
Where the carrier is offered or selected by Soclabrick®, the risk of loss of or damage to the product passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the product.
In the event that a parcel is lost before being delivered to the customer, the customer is invited to contact Soclabrick® so that a claim can be submitted to the carrier and the matter handled in accordance with the applicable legal provisions.
6.1 – Special case: Switzerland
Soclabrick® does not offer direct delivery to Switzerland. However, where this option is available, the customer may choose delivery to a collection point located in France, including one close to the Swiss border.
6.2 – Parcel insurance
If the customer wishes to purchase additional insurance for their parcel, this must be specified when placing the order so that the option can be priced and included. If the order is already in production, this option may be added provided that the parcel has not yet left Soclabrick®’s premises and subject to payment of the corresponding additional cost.
ARTICLE 7 – STATUTORY WARRANTIES
7.1 – Annex to Article D. 211-2 of the French Consumer Code
The consumer has a period of two years from delivery of the goods to invoke the statutory warranty of conformity in the event that a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
Where the contract for the sale of goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory warranty applies to such digital content or digital service throughout the agreed supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.
The statutory warranty of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The statutory warranty of conformity entitles the consumer to the repair or replacement of the goods within thirty days of their request, free of charge and without significant inconvenience to the consumer.
If the goods are repaired under the statutory warranty of conformity, the consumer benefits from a six-month extension of the original warranty.
If the consumer requests repair of the goods but the seller requires replacement instead, the statutory warranty of conformity is renewed for a period of two years from the date on which the replacement goods are delivered.
The consumer may obtain a reduction in the purchase price while retaining the goods, or terminate the contract and obtain a full refund in exchange for returning the goods, if:
- The professional refuses to repair or replace the goods;
- The goods are not repaired or replaced within thirty days;
- The repair or replacement causes significant inconvenience to the consumer, in particular where the consumer permanently bears the cost of recovering or removing the non-conforming goods or bears the cost of installing the repaired or replacement goods;
- The lack of conformity persists despite an unsuccessful attempt by the seller to bring the goods into conformity.
The consumer is also entitled to a reduction in the price of the goods or termination of the contract where the lack of conformity is sufficiently serious to justify an immediate price reduction or termination of the contract. In such circumstances, the consumer is not required to request repair or replacement of the goods beforehand.
The consumer is not entitled to terminate the sale where the lack of conformity is minor.
Any period during which the goods are unavailable for the purpose of repair or replacement suspends the remaining warranty period until the repaired goods are returned to the consumer.
The rights set out above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who, in bad faith, obstructs the implementation of the statutory warranty of conformity may be subject to a civil fine of up to €300,000, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the statutory warranty against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code (Code civil), for a period of two years from discovery of the defect. This warranty entitles the consumer to a reduction in price if the goods are retained or to a full refund in exchange for returning the goods.
7.2 – Conditions of use of Soclabrick® products
Products sold by Soclabrick® are primarily intended for the presentation and display of scale models, collectables or other items compatible with the characteristics of the stand.
Certain Soclabrick® products are handcrafted, in particular from PMMA components cut by laser and then manually assembled and/or bonded. Other products, including certain metal stands, are manufactured for Soclabrick® by specialised subcontractors.
The handcrafted nature of certain products may result in slight variations in appearance, finish, positioning or dimensions inherent to the manufacturing process. Such variations do not necessarily constitute a lack of conformity provided that they do not affect the normal intended use of the product and that the product remains consistent with the characteristics presented at the time of sale.
Without prejudice to the applicable statutory warranties, deterioration occurring after delivery of the product shall not, in particular, constitute a lack of conformity attributable to Soclabrick® where it results from:
- a fall, impact, crushing or accident;
- improper handling, incorrect assembly or disassembly, or the application of excessive force;
- use of the stand with an item whose weight, dimensions or characteristics are incompatible with its intended purpose;
- modification, alteration or repair carried out by the customer or a third party;
- the use of solvents, chemicals, abrasive products or cleaning products incompatible with the materials used in the product;
- exposure to excessive heat, flame, abnormal humidity or unsuitable storage conditions;
- scratches, marks or deterioration resulting from use, handling or maintenance of the product;
- normal wear and tear resulting from use of the product;
- failure to comply with any assembly, use or maintenance instructions provided by Soclabrick®.
These provisions are neither intended nor capable of limiting or excluding the statutory warranties available to the consumer.
To make a claim under a statutory warranty, the customer may contact Soclabrick® at contact@soclabrick.fr, specifying the product concerned and the nature of the defect identified. Photographs may be requested to assist in identifying the defect and processing the claim.
ARTICLE 8 – RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS
8.1 – Right of withdrawal
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the consumer has a period of fourteen (14) days from receipt of the goods in which to exercise their right of withdrawal, without having to provide any reason and without incurring costs other than those provided for by law.
To exercise the right of withdrawal, the consumer must notify Soclabrick® of their decision by means of an unambiguous statement expressing their wish to withdraw.
This notification may in particular be sent:
- by post to: Fabien Lacroix – Soclabrick, 16 rue des Tahons, 54136 Bouxières-aux-Dames, France;
- by email to: contact@soclabrick.fr.
Where the consumer uses the withdrawal functionality made available on the website, they will be asked to provide or confirm the information necessary to identify the relevant order and to specify the electronic means by which they wish to receive acknowledgement of their withdrawal request.
Once the withdrawal request has been confirmed, Soclabrick® shall send the consumer, within a reasonable period, an acknowledgement of receipt on a durable medium stating, in particular, the content of the declaration and the date and time at which it was submitted.
Model withdrawal form
To:
Fabien Lacroix – Soclabrick
16 rue des Tahons
54136 Bouxières-aux-Dames
France
Email: contact@soclabrick.fr
I hereby give notice that I withdraw from the contract for the sale of the following goods:
Product(s) concerned: ....................................................................................
Ordered on: ....................................................................................................
Received on: ..................................................................................................
Order number: ................................................................................................
Name of consumer: ........................................................................................
Address of consumer: ....................................................................................
..............................................................................................................................
Date: .................................................................................................................
Signature of consumer (only if this form is submitted on paper):
..............................................................................................................................
8.2 – Return of products
The consumer must return or hand over the products to Soclabrick® without undue delay and, in any event, no later than fourteen (14) days after communicating their decision to withdraw.
The direct cost of returning the products shall be borne by the consumer.
The consumer is liable for any reduction in the value of the products resulting from handling other than that necessary to establish their nature, characteristics and proper functioning.
Products must be adequately protected and, where possible, returned with their accessories, instructions and original packaging.
8.3 – Refund
Where the right of withdrawal is validly exercised, Soclabrick® shall reimburse the consumer for all amounts paid in respect of the relevant order, including delivery charges corresponding to the standard delivery method offered when the order was placed.
Any additional costs resulting from the consumer’s choice of a delivery method that is more expensive than the standard delivery method offered shall not be reimbursed.
The refund shall be made without undue delay and no later than fourteen (14) days from the date on which Soclabrick® is informed of the consumer’s decision to withdraw.
Soclabrick® may, however, withhold reimbursement until the products have been recovered or until the consumer provides evidence that the products have been dispatched, whichever occurs first.
The refund shall be made using the same means of payment as that used for the original transaction, unless the consumer expressly agrees to another means of payment and provided that such reimbursement does not result in any fees for the consumer.
8.4 – Exception for personalised or custom-made products
In accordance with Article L.221-28, 3° of the French Consumer Code, the right of withdrawal may not be exercised for contracts concerning the supply of goods made to the consumer’s specifications or clearly personalised.
Consequently, products specifically made at the customer’s request according to their dimensions, instructions, files, personalisation choices or other specific requirements are excluded from the right of withdrawal.
This exclusion does not apply to standard catalogue products that have not been manufactured or personalised specifically at the consumer’s request.
ARTICLE 9 – USE OF THE WEBSITE AND SERVICES
The services, intellectual property elements, documents, information and content made available free of charge on the website are provided subject to availability.
Soclabrick® uses reasonable means to ensure access to and proper operation of the website but cannot guarantee permanent and uninterrupted availability.
Access to the website or certain services may, in particular, be temporarily suspended or restricted for maintenance, updates, security reasons or due to events beyond Soclabrick®’s control.
These provisions do not in any way affect the statutory warranties applicable to products purchased from Soclabrick®.
ARTICLE 10 – LIABILITY
Soclabrick® is responsible for the proper performance of its contractual obligations under the conditions provided for by applicable law.
Soclabrick® shall not, however, be held liable where damage results from improper use of the product, failure to comply with instructions or precautions for use provided to the customer, modification of the product by the customer or a third party, or an event constituting force majeure within the meaning of Article 1218 of the French Civil Code.
The limitations set out in this Article shall not have the effect of depriving consumers of any rights or warranties granted to them by mandatory provisions of law.
ARTICLE 11 – AMENDMENTS TO THE TERMS AND CONDITIONS AND SERVICES
Soclabrick® reserves the right to amend these Terms and Conditions where necessary. The date of the latest update is stated at the top of this page.
The Terms and Conditions applicable to an order remain those accepted by the customer when the contract was concluded.
Soclabrick® may also develop, modify, suspend or discontinue certain features or services offered on the website, in particular for technical, maintenance, security or business-related reasons, subject to compliance with contractual obligations already entered into with customers.
ARTICLE 12 – GOVERNING LAW, COMPLAINTS AND CONSUMER MEDIATION
These Terms and Conditions are governed by French law, subject to any mandatory provisions that may apply to the consumer under the law of their country of residence.
In the event of any difficulty or complaint concerning an order, the customer is invited to contact Soclabrick® beforehand at: contact@soclabrick.fr.
In accordance with Articles L.611-1 et seq. and L.612-1 et seq. of the French Consumer Code, consumers may use a consumer mediator free of charge with a view to reaching an amicable resolution of a dispute with Soclabrick®, provided that they have first submitted a written complaint to Soclabrick®.
Mediator :
CM2C
49 rue de Ponthieu
75 008 PARIS
FRANCE
Tel : 01 89 47 00 14
Site internet : https://www.cm2c.net/declarer-un-litige.php
Mail : litiges@cm2c.net
ARTICLE 13 – EXTENDED PRODUCER RESPONSIBILITY (EPR)
In accordance with Articles L.541-10-13 and R.541-173 of the French Environmental Code (Code de l’environnement), Soclabrick® is registered under the Extended Producer Responsibility (EPR) scheme for the sectors applicable to its activities.
Unique Identification Number (IDU): FR506541_01SACF
ARTICLE 14 – GENERAL PROVISIONS
If any provision of these Terms and Conditions is declared invalid, unlawful or unenforceable, the remaining provisions shall remain in force.
Electronic communications, order confirmations, invoices, proof of payment and data recorded in Soclabrick®’s computer systems may be retained as evidence of communications and transactions between the parties, in accordance with applicable law.
Soclabrick®’s failure at any time to enforce any provision of these Terms and Conditions shall not be construed as a waiver of its right to enforce that provision at a later date.
ARTICLE 15 – RIGHTS TO USE PHOTOGRAPHS PROVIDED BY CUSTOMERS
Photographs submitted to Soclabrick® by a customer remain the property of their author.
Soclabrick® may only use a photograph submitted by a customer for commercial or promotional purposes, including on its website, social media accounts or other communication materials, after obtaining permission from the customer concerned.
A customer who authorises such use declares that they hold the necessary rights to the photograph submitted and, where applicable, have obtained permission from any identifiable persons appearing in the photograph.